Introduction
Third Space Studios Pty Ltd ("we", "us", "our") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, engaging our services, or providing us with your personal information, you consent to the collection and handling of your information as described in this Policy.
This Policy applies to all individuals who interact with Third Space Studios, including website visitors, clients, prospective clients, and newsletter subscribers.
What Information We Collect
2.1 Information You Provide Directly
- Name, business name, email address, and phone number submitted via our contact form or direct correspondence
- Email address provided when subscribing to our newsletter
- Information provided in the course of entering into a services agreement with us
- Feedback, enquiries, or other communications you send to us
2.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical and usage data, including:
- IP address and general geographic location
- Browser type and version
- Pages visited, time spent on pages, and referring URLs
- Device type and operating system
This information is collected through cookies and analytics tools, including Google Analytics. Please refer to Section 6 (Cookies & Analytics) for more information.
2.3 Information from Third Parties
We may receive personal information about you from third parties, such as referral partners or publicly available sources, where this is permitted by law.
How We Use Your Information
We use personal information for the following purposes:
- To respond to your enquiries and communicate with you about our services
- To deliver and manage the services we provide to you under a client agreement
- To send you our newsletter and marketing communications (with your consent)
- To improve and maintain our website and services
- To understand how our website is used via analytics tools
- To comply with our legal obligations
- To protect our legitimate business interests
We will not use your personal information for any purpose that is unrelated to the above without your consent, unless required or permitted by law.
Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. We may disclose your information in the following limited circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who assist us in operating our website or delivering our services (for example, email platform providers and analytics services). These providers are bound by confidentiality obligations and are not permitted to use your information for any purpose beyond the services they provide to us.
4.2 Legal Requirements
We may disclose your information where required to do so by law, regulation, court order, or government authority, or where we believe disclosure is necessary to protect the rights or safety of any person.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, personal information we hold may be transferred to the relevant third party. We will take reasonable steps to ensure that any such transfer is handled in accordance with this Policy and applicable privacy laws.
Data Storage & Security
Your personal information is stored securely on our internal systems and, where applicable, on encrypted cloud-based platforms. We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, misuse, disclosure, alteration, or destruction.
Whilst we take data security seriously, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we will notify you in accordance with our legal obligations if we become aware of a data breach that is likely to result in serious harm to you.
We retain personal information only for as long as is necessary for the purpose for which it was collected, or as required by law. When no longer needed, personal information is securely deleted or de-identified.
Cookies & Analytics
6.1 What Are Cookies
Cookies are small text files placed on your device when you visit a website. They help us understand how visitors use our site and improve your browsing experience.
6.2 How We Use Cookies
Our website uses the following types of cookies:
- Essential cookies: required for the website to function correctly
- Analytics cookies: used to collect anonymous data about how visitors use our site (e.g. pages visited, time on site, traffic sources)
We use Google Analytics to analyse website usage. Google Analytics collects data such as your IP address, browser type, and pages visited. This data is aggregated and anonymised where possible. You can learn more about how Google uses this data at: policies.google.com/privacy.
6.3 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality of our website.
You may also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, available at: tools.google.com/dlpage/gaoptout.
Newsletter & Marketing Communications
If you subscribe to our newsletter, we will use your email address to send you updates, offers, and news from Third Space Studios. Your email address is held strictly confidentially and will not be shared with or sold to any third party.
You may unsubscribe from our newsletter at any time by clicking the "Unsubscribe" link at the bottom of any newsletter email. Alternatively, you may contact us directly at [email protected] to request removal from our mailing list.
We comply with the Spam Act 2003 (Cth) in all our commercial electronic messaging.
Access to & Correction of Your Information
You have the right to request access to the personal information we hold about you and to request correction of any information that is inaccurate, out of date, incomplete, or misleading. To make such a request, please contact us using the details in Section 10 below.
We will respond to access and correction requests within a reasonable timeframe and in accordance with the Australian Privacy Principles. In some circumstances, we may be unable to provide access to certain information (for example, where doing so would unreasonably impact the privacy of another individual or where an exemption applies under the Privacy Act).
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal obligations. When we make changes, we will update the "Last updated" date at the top of this document and publish the revised Policy on our website.
We encourage you to review this Policy periodically. Your continued use of our website or services following any changes constitutes your acceptance of the updated Policy.
Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or believe we have breached any aspect of this Policy or the Australian Privacy Principles, please contact us:
Email: [email protected]
Website: www.thirdspacestudios.com.au
Address: 1/66 Brunswick Road, Brunswick VIC 3056
If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.